Administrative Rapid Workshop

Summary

This course is perfect for you if you are new to the industry, have just been hired by a dental office, or have been expecting new results from old habits. Experience a 1 day intense workshop for the business administrative team to boost and improve the overall patient experience.

Your business administrative team is your front-line defence to your practice and the first encounter to any new and existing patient experience. The role of the business administrative team is centered around professionalism, patience and “people-first” attitudes.

The knowledge gained through this 1 day course will help provide the tools to allow your team to understand the importance of every patient encounter, how to react and respond to real-life scenario through role-play, and how to utilize effective scripting. Focus will also be placed on the nuances of operational details required by the team after understanding a 360-degree overview of your practice operations.

The course is conducted in a group setting atmosphere, with one-on-one breakout sessions to ensure your teams training is tailored towards the needs of your dental practice.

Pre-Course Preparation

Prior to your attendance a 30 minute virtual consultation will be conducted with your practice owner or manager to determine the dynamic needs of your dental practice. Customized responses to “frequently asked questions” will then be developed to be implemented as part of your training.

Course Outline

Prior to your attendance a 30 minute virtual consultation will be conducted with your practice owner or manager to determine the dynamic needs of your dental practice. Customized responses to “frequently asked questions” will then be developed to be implemented as part of your training.

Morning Session

• New patient phone call scripting

• Management of the new patient phone call

• Management of existing patient encounters

• How to mitigate stressful patient encounters

• Effective communication strategies

• Development of interpersonal skills

Afternoon Session

• Understanding the practice vision and goals

• Strategies on working independently

• How to prioritize daily duties

• How to remain in control during the demands of the practice

• Implementation of success strategies

Post-Training Secret Calling

60 day monitoring of your business administrative team through secret calls by the Clinch team, to ensure your team is maximizing new patient conversions and existing patient encounters. Access to ratings, recordings and recommendations to achieve a Clinch 5-star rating for your business administrative team.

Pre-Requisites

• A 30 minute virtual consultation with your practice owner or manager to determine the dynamic needs of your dental practice

Requirements

• You must attend 100% of the scheduled course to be eligible to receive full Clinch Certification for this course.

Cancellation Policy

The Clinch Learning Center, an affiliate of ClinchCM Inc., reserves the right to postpone or cancel any course at its discretion. In the event of a postponement or cancellation registrants will be notified and under the discretion of CLC course fees will either be applied to the newly scheduled date or refunded in full.

Cancellation by attendees with less than 10 business days notice from the registered course date are not eligible for a refund. Course fees can be transferred to another available course.

Please note that the CLC is not liable for any incidental expenses (including transportation and/or accommodation costs) associated with courses and course postponements or cancellations.