Mastering Dental Practice Management
Gain insights and actionable strategies to optimize practice operations, manage a diverse team, enhance patient satisfaction, and drive practice growth.
★★★★★
Read our 5 star reviews!
Summary
Through practical, hands-on training, participants will develop the leadership, communication, and management skills required to successfully lead a high-performing dental team while improving patient experience, operational efficiency, and overall practice performance.
The role of the dental practice manager extends far beyond scheduling and administration. Today’s managers are responsible for building strong teams, creating accountability, developing future leaders, supporting practice growth, and ensuring every patient receives a consistent and exceptional experience. Effective managers serve as the bridge between practice owners, team members, and patients, helping align people, systems, and goals to achieve long-term success.
This comprehensive management training program provides the knowledge, tools, and confidence needed to lead teams effectively, improve communication, strengthen accountability, develop employees, oversee key performance indicators, and implement systems that support practice growth, profitability, and operational excellence.
The course is conducted in an interactive group-learning environment with discussion-based learning, practical exercises, real-world case studies, and one-on-one breakout sessions to ensure each participant receives training and guidance tailored to the unique needs of their dental practice.
Pre-Course Preparation
Prior to your attendance a 30 minute virtual consultation will be conducted with the practice owner to determine the dynamic needs of your dental practice.
Day 1
Elevating the Patient Experience
- Creating a consistent 5-star patient experience throughout the practice
- Managing the patient journey from first contact through long-term retention
- Managing difficult, upset, or anxious patients
Reviewing Key Front Desk & Treatment Coordinator Systems
- Scheduling For Productivity
- The staging and development of the treatment plan
- Working With Patients And Their Finances
- Effective follow ups for outstanding or unplanned treatment
- KPI’s that matter!
- Utilizing collections agencies
- Dismissing patients the right way
- Protecting your practice
Understanding Personalities & Communication
- Understanding personality styles and workplace behaviours
- Improving team collaboration and relationships
- Managing conflict
- Leveraging individual strengths to improve team performance
Managing Employees
- Addressing performance issues early and effectively
- Protecting and strengthening your practice culture
- Performance and salary reviews
Day 2
Leadership & Team Development
- Building a high-performing dental team
- Hiring for attitude, accountability, and cultural fit
- Defining roles, responsibilities, and expectations
- Coaching, mentoring, and developing future leaders
- Recognizing, motivating, and retaining top performers
Practice Management & Business Performance
- Understanding the key performance indicators (KPIs) that matter
- Utilizing meaningful management dashboards
- Analyzing practice performance and identifying opportunities
- Setting measurable goals and tracking results
Increasing Practice Growth & Profitability
- Increasing production without compromising patient care
- Improving treatment acceptance through team systems
- Identifying and correcting hidden revenue leaks
- Strengthening patient retention and reactivation systems
- Managing overhead and controlling expenses
Systems & Operational Excellence
- Creating efficient and repeatable office systems
- Developing and implementing effective Standard Operating Procedures
- Building reliable onboarding and training processes
- Managing inventory, supplies, and operational resources
- Creating a practice that runs smoothly with less day-to-day supervision
Post-Training
60 days of personalized leadership support, coaching, and customized recommendations to help managers confidently implement the concepts learned during the program, strengthen team accountability, and achieve meaningful improvements in practice performance.
$1450
$100 OFF ($1350) if booked by February 28, 2027.
Fee includes HST
Locations
Virtual or In-Person
Toronto, ON
Sinclair Dental
90 Skyway Drive, Mississauga, ON, Canada
Calgary, AB
The Aurum Group Headquarters
115 17th Ave SW, Calgary, AB, Canada
Instructors
Dina Caracciolo CF, OM
Additional Information
All materials and supplies provided.
Refreshments and snacks will be provided.
Educational Program Assistance Agreement
Download the following and present to your employer for tuition assistance.
Money Back Guarantee
The Clinch team is confident that your practice will benefit by adding at least 2-3 NEW PATIENTS per month from attending this course, that we guarantee it!
Pre-Requisites
- A 30 minute virtual consultation with your practice owner or manager to determine the dynamic needs of your dental practice.
Requirements
- You must attend 100% of the scheduled course to be eligible to receive Clinch Certification.
Cancellation Policy
The Clinch Learning Center, an affiliate of ClinchCM Inc., reserves the right to postpone or cancel any course at its discretion. In the event of a postponement or cancellation registrants will be notified and under the discretion of CLC course fees will either be applied to the newly scheduled date or refunded in full.
Cancellation by attendees with less than 10 business days notice from the registered course date are not eligible for a refund. Course fees can be transferred to another available course.
Please note that the CLC is not liable for any incidental expenses (including transportation and/or accommodation costs) associated with courses and course postponements or cancellations.
Summary
Through practical, hands-on training, participants will develop the leadership, communication, and management skills required to successfully lead a high-performing dental team while improving patient experience, operational efficiency, and overall practice performance.
The role of the dental practice manager extends far beyond scheduling and administration. Today’s managers are responsible for building strong teams, creating accountability, developing future leaders, supporting practice growth, and ensuring every patient receives a consistent and exceptional experience. Effective managers serve as the bridge between practice owners, team members, and patients, helping align people, systems, and goals to achieve long-term success.
This comprehensive management training program provides the knowledge, tools, and confidence needed to lead teams effectively, improve communication, strengthen accountability, develop employees, oversee key performance indicators, and implement systems that support practice growth, profitability, and operational excellence.
The course is conducted in an interactive group-learning environment with discussion-based learning, practical exercises, real-world case studies, and one-on-one breakout sessions to ensure each participant receives training and guidance tailored to the unique needs of their dental practice.
Pre-Course Preparation
Prior to your attendance a 30 minute virtual consultation will be conducted with the practice owner to determine the dynamic needs of your dental practice.
Day 1
Elevating the Patient Experience
- Creating a consistent 5-star patient experience throughout the practice
- Managing the patient journey from first contact through long-term retention
- Managing difficult, upset, or anxious patients
Reviewing Key Front Desk & Treatment Coordinator Systems
- Scheduling For Productivity
- The staging and development of the treatment plan
- Working With Patients And Their Finances
- Effective follow ups for outstanding or unplanned treatment
- KPI’s that matter!
- Utilizing collections agencies
- Dismissing patients the right way
- Protecting your practice
Understanding Personalities & Communication
- Understanding personality styles and workplace behaviours
- Improving team collaboration and relationships
- Managing conflict
- Leveraging individual strengths to improve team performance
Managing Employees
- Addressing performance issues early and effectively
- Protecting and strengthening your practice culture
- Performance and salary reviews
Day 2
Leadership & Team Development
- Building a high-performing dental team
- Hiring for attitude, accountability, and cultural fit
- Defining roles, responsibilities, and expectations
- Coaching, mentoring, and developing future leaders
- Recognizing, motivating, and retaining top performers
Practice Management & Business Performance
- Understanding the key performance indicators (KPIs) that matter
- Utilizing meaningful management dashboards
- Analyzing practice performance and identifying opportunities
- Setting measurable goals and tracking results
Increasing Practice Growth & Profitability
- Increasing production without compromising patient care
- Improving treatment acceptance through team systems
- Identifying and correcting hidden revenue leaks
- Strengthening patient retention and reactivation systems
- Managing overhead and controlling expenses
Systems & Operational Excellence
- Creating efficient and repeatable office systems
- Developing and implementing effective Standard Operating Procedures
- Building reliable onboarding and training processes
- Managing inventory, supplies, and operational resources
- Creating a practice that runs smoothly with less day-to-day supervision
Post-Training
- 60 days of personalized leadership support, coaching, and customized recommendations to help managers confidently implement the concepts learned during the program, strengthen team accountability, and achieve meaningful improvements in practice performance.
Pre-Requisites
- A 30 minute virtual consultation with your practice owner or manager to determine the dynamic needs of your dental practice
Requirements
- You must attend 100% of the scheduled course to be eligible to receive full Clinch Certification for this course.
Cancellation Policy
The Clinch Learning Center, an affiliate of ClinchCM Inc., reserves the right to postpone or cancel any course at its discretion. In the event of a postponement or cancellation registrants will be notified and under the discretion of CLC course fees will either be applied to the newly scheduled date or refunded in full.
Cancellation by attendees with less than 10 business days notice from the registered course date are not eligible for a refund. Course fees can be transferred to another available course.
Please note that the CLC is not liable for any incidental expenses (including transportation and/or accommodation costs) associated with courses and course postponements or cancellations.
REGISTER TODAY TO SECURE YOUR SPOT
REGISTER TODAY TO SECURE YOUR SPOT
Thank you so much for your guidance throughout the course. I have tons of notes and I am truly thankful … I will continue to brush up on these every day!
★★★★★
Vanessa C.
The instructor was excellent. She was extremely knowledgeable, went above and beyond. We have been using the skills taught to us in the practice and have already seen a huge difference in our practice.
★★★★★
Mary R.
There is nothing else like it. The attention to detail, the materials and instructors. It has definitely helped my career.
★★★★★
Jessica